People around the world face major challenges when it comes to reaching to the services department of any product such as refrigerator, air conditioner, laptops etc. The problem starts from registration of the product after purchase, which can now be done online nowadays. The question everyone asks is whether it is always necessary to present the product purchased and the authenticity of the purchase every time we buy something, Cant companies have a self made process to ensure the authenticity of the product.
Every call requires customers to find some 10-15 digit serial number on the electronic equipment. These technical and outdated methods can be changed to better and smarter verification techniques.
Companies could have a unique bar code system plated on the electronic equipment which can be scanned through an app and automatically sent to the company for verification.
Such a small change will help customers in a very positive way leading to better reviews and higher sales.
One needs to concentrate on finding methods of adding value post purchase. This is one area companies promise a lot but deliver absolutely nothing.
BAR CODE SCANNERS LINKED WITH MOBILE APPS WILL TAKE THE TECHNOLOGY AND CUSTOMER EXPERIENCE TO ANOTHER LEVEL.
Every call requires customers to find some 10-15 digit serial number on the electronic equipment. These technical and outdated methods can be changed to better and smarter verification techniques.
Companies could have a unique bar code system plated on the electronic equipment which can be scanned through an app and automatically sent to the company for verification.
Such a small change will help customers in a very positive way leading to better reviews and higher sales.
One needs to concentrate on finding methods of adding value post purchase. This is one area companies promise a lot but deliver absolutely nothing.
BAR CODE SCANNERS LINKED WITH MOBILE APPS WILL TAKE THE TECHNOLOGY AND CUSTOMER EXPERIENCE TO ANOTHER LEVEL.
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